Can students cancel a session?
Yes. A student or a legal guardian can cancel an upcoming session. Penalties are applicable in case of any policy violations.
What happens if a student violates my cancelation notice?
You will receive 50% of your original expected income.
Can I cancel a session with a student?
Yes. You can cancel a session up to 8 hours before a session. If you cancel less than 8 hours in advance, you will be penalized for your next upcoming session.
What happens if a tutor cancels less than 8 hours before the session start time?
Session will be canceled, but a penalty for the next upcoming session will be applied. A tutor will only make 50% of their original expected income on their next upcoming session.
A student has a confirmed session and they do not show up. What should I do?
If a student does not show up to an in-person or online session 10 or more minutes from the start time (without contacting their tutor), you will need to mark them as a No Show. The “Action” button under each session allows you to do that.
When can I mark a student as a no show?
You can mark a student as a no show if the student does not contact you to let you know they are running late or they are 10 or more minutes late to their session.
Do tutors receive any compensation, if a student is a no show?
Yes. We pay tutors for student no shows to compensate for their lost time.
Can a student mark a tutor as a no show?
Yes. If any tutor is 10 or more minutes late to a session and has not contacted a student, they are considered a no show.
What happens if a tutor is marked as a no show for a session by a student?
The tutor will be notified via email. The tutor is not penalized for their first no show. Any no show after that, the tutor will be penalized for their next upcoming session by receiving a reduced income. A tutor will only get 50% of their original expected income.
s overtime penalized, if a session was a Penalized session due to violations of either Cancelation or No Show Policies?
Yes. Penalties are applied to the entire session duration/amount, including any overtime.