Can I cancel a session?
Yes. A student or a legal guardian can cancel an upcoming session. If you cancel a session in less time than a tutor’s cancelation notice, applicable penalties will be added.
What is a tutor’s cancelation notice?
The cancelation notice is the amount of notice (hours) a tutor has set for students’ to cancel a session with them. For instance, if a tutor’s cancelation notice is 3 hours, and a student cancels a session less than 3 hours before the session start time, it will be considered as a violation of cancelation policies. Each violation comes with penalties. Please note that every tutor has a different cancelation notice requirement. Make sure to review all information about a tutor before requesting a session.
What happens if I cancel a session less than a tutor’s cancelation notice?
You will be charged for half the session.
Will I be violating cancelation policies, if I cancel an upcoming session as per my Tutor’s cancelation notice?
No. All cancelations done under the required notice are acceptable without any charges.
Can a tutor cancel a session?
Yes. A tutor can cancel a session up to 8 hours before a session.
What happens if a tutor cancels less than 8 hours before the session start time?
Students earn a point towards their rewards program which they can use to get discounts.
What is a no show?
This is when a tutor or student is 10 or more minutes late to a confirmed session and has not contacted the other party that they are running late.
Can I mark a tutor as a no show?
You can only mark the tutor as a no show if the tutor is 10 or more minutes late to a session and has not contacted you. Click on the “Action” button on the accepted session to mark the tutor as a no show.
Will I receive anything for a tutor being a no show for a confirmed session?
Yes. 1 point will be added towards your “My Rewards” section for this inconvenience.
Can I be marked as a no show by a tutor?
Yes. If you are 10 or more minutes late to your confirmed session and have not contacted your tutor, he or she will mark you as a no show.
What happens if I am marked as a no show by a tutor?
The first time you are marked as a no show, you will be charged 50% of the session amount and any consecutive no shows will be charged 100% of the session amount. We encourage all students to effectively manage their schedules and respect their tutors' time as well.